Our Famous Support
Lots of companies sell video surveillance equipment, but few truly support it. That’s the EZWatch difference. We develop our systems and test all our components for compatibility with each other. We warranty every item we sell and we provide real, unlimited, factory technical support. The fact is we maintain one of the largest in-house customer support departments in the business. We’re with you from start to finish!
Downloads and Guides
Quick Support Answers
The following is a list of our most frequently asked questions. Visit our FAQ page or a complete list of Answers.
When will my order ship?
Orders are normally shipped the business day after they are placed. You will receive a shipping notification via email once the shipment has been completed.
Use your account login to check the current status of your order.
When will I be charged for my order?
Your order will be charged when it ships from our location. If your order requires a split shipment, we will only bill you for the items that shipped and the remainder of your order will be billed when those items ship.
Talk To An Expert
Expert assistance is available Monday through Friday between 8:30am and 5:30pm EST. We are available by phone or live chat.
Share your computer screen with our Security System Support team for faster troubleshooting