This guide assumes the following:
- You have video from your cameras
- You have your STARTER-DVR connected to a router
- You have a PC on the same network as the STARTER-DVR that you can use to configure the remote access
Check the IP address of your DVR by going into the Menu. Go to the "Network" section, and hit enter. The network should typically be set to DHCP (Advanced Users who wish to assign a specific address to the DVR can use Static). Write down the IP address and Default Gateway.
Go to the PC that is on the same network as the STARTER-DVR. Test the remote access by opening up Internet Explorer (Note: Not compatible with Firefox, Safari, Opera, or Google Chrome) and type in the IP address of the DVR into the address field followed with ":7000" (Example: http://192.168.1.100:7000/). Install any addons it requests and it should allow you to log in with the username "admin" and the password "000000" to view your cameras.
If the test worked, then you can proceed to step 3 to configure your router. If it did not, please call technical support at 866-241-3400.
Go to the website www.portforward.com using your internet browser. On the list of routers on the front page (Scroll down), find your router based on its make and model and click on it. On the advertisement page that appears, click on the text "Click here to skip this advertisement..." in the top-right corner.
Click on the text "Default Guide" in the fourth paragraph of this new page. Do not scroll down to the list of programs, EZWatch Pro is not on the list.
Follow the instructions given by the site to log into your router. When it asks you to enter the "internal IP Address" of your router, type in the Default Gateway number that you wrote down during step 1.
Follow the directions on the site to configure Port Forwarding in your router. You will need to forward port 7000 to the IP address of the DVR (That you wrote down in step 1).
After your ports have been forwarded, get your public IP address by going to http://www.whatismyip.com/
You should now be able to access your cameras remotely. If using internet explorer at a remote location, simply type in the IP address you got from step 8, followed by:7000 into the address bar of Internet Explorer.
If you wish to view your cameras from a 3G Mobile phone device go to the website http://www.truehdvr.com and enter the IP address, username and password (Same as step 2) and hit connect. You can view only 1 camera at a time on a mobile device using the truehdvr website.