All surveillance cameras and complete video surveillance kits manufactured by EZWatch are covered by a 3-year limited warranty with the exception of spy cameras, hidden cameras, and IP cameras. These three categories are covered by a 1-year limited warranty. All-in one spy and nanny camera products with built-in DVRs are provided with a 30-day warranty. Products manufactured by 3rd party sources such as Honeywell, Sony and American Dynamics are subject to the terms and conditions of the manufacturer's warranty.
During the warranty period if your equipment is deemed to be defective due to a manufacturing defect and you are issued an RMA (Return Material Authorization) from our technical support department, we will repair or replace the product. During the first 30 days, we will pay for shipping to and from your location on any warranty items. After 30 days, the cost for shipping the product back to EZWatch-Pro is the responsibility of the customer.